Frequently Asked Questions
- How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
Check-in: 11h and check-out: 14h.
- Can I leave the room late?
Exceptionally and on previous request.
- Can I choose the type of bed in my room? (Large bed – two beds)
Yes, please ask when you make your booking.
- Do the rooms have a balcony or terrace? Can I reserve one?
In the Triple and Quadruple rooms.
- Are there non-smoking rooms?
No.
- How many floors does the building have? Is there a lift?
There is only one floor and no lift.
- Is there air conditioning in the rooms?
The hotel is entirely air-conditioned.
- Is your hotel adapted for the handicapped?
No.
- Can you keep my luggage when I leave the room?
Yes.
- Is there a safe place to park my car? How much does it cost?
There are various private parking nearby the hotel. Approximate Rate: 18€/ 24h.
- Does the hotel have an Internet or e-mail terminal for guests?
Yes, with free access.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, Wi-Fi and Ethernet connection.
- What languages are spoken in Reception?
French, English, Italian, Spanish and Dutch, according the receptionist.
- Where may I rent a car?
The reception will help you to find one.
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.
